z5game Terms & Conditions

01Acceptance of Terms

By accessing, browsing, or using any part of the z5game website located at z5game.org, or by creating a player account and placing any wager, you enter into a legally binding agreement with z5game and affirm that you have read, understood, and accepted these Terms & Conditions in full.

These Terms & Conditions apply to all users of the z5game platform, including registered players, guests browsing the website, and any individual accessing z5game's services in any capacity. If you do not agree with any part of these terms, you must not use the z5game platform.

z5game reserves the right to modify these Terms & Conditions at any time. Continued use of the platform following notification of any changes constitutes your acceptance of the updated terms. It is your responsibility to review these terms periodically to remain informed of any amendments.

02Eligibility & Registration

To register and maintain a z5game account, you must satisfy all of the following eligibility requirements at all times:

• You are at least 21 years of age, in compliance with PAGCOR regulations governing online gaming in the Philippines.
• You are a natural person — corporate entities, bots, and automated agents may not register as players.
• You are physically located within the Philippines or a jurisdiction where accessing online casino gaming is lawful.
• You are not a current or former employee, contractor, director, officer, or immediate family member of z5game or any associated entity.
• You are not currently subject to a self-exclusion order, voluntary or regulatory, on any online gaming platform.
• You have not previously had a z5game account closed for terms violations, fraud, or abuse.

During registration, you agree to provide accurate, complete, and current personal information including your full legal name, date of birth, residential address, and contact details. z5game may request documentary proof — such as a government-issued ID, passport, or barangay clearance — to verify your identity at any stage of your account lifecycle. Failure to provide satisfactory verification documents within the requested timeframe may result in account suspension and/or withdrawal holds.

Each player is strictly limited to one account. Where multiple accounts are identified as belonging to the same individual — whether registered under the same name, address, IP address, device fingerprint, or payment method — z5game reserves the right to close all but one account, void any bonuses claimed across duplicate accounts, and withhold pending withdrawals pending review.

03Account Security

You are solely responsible for maintaining the confidentiality of your z5game login credentials, including your username, password, and any OTP codes sent to your registered mobile number. z5game will never ask you for your password via email, live chat, or any other communication channel.

You agree to notify z5game's support team immediately at [email protected] if you suspect that your account has been accessed without your authorization or if your login credentials have been compromised. z5game will not be liable for any losses resulting from unauthorized account access where you have failed to take reasonable steps to protect your credentials.

• Do not share your account credentials with any third party, including family members, friends, or gaming agents.
• Do not access z5game from public Wi-Fi networks without a secure VPN connection.
• Enable two-factor authentication (2FA) via SMS OTP — this is strongly recommended and may be required for large withdrawals.
• Use a unique, strong password that is not shared with any other online service or platform.
• Log out of your account when using a shared or public device.

All actions performed through a z5game account — including bets placed, deposits made, and withdrawal requests submitted — are the sole responsibility of the registered account holder. z5game is entitled to treat any activity on your account as having been performed by you unless a credible report of unauthorized access has been received and acknowledged by z5game prior to the activity in question.

04Deposits & Withdrawals

All financial transactions on z5game are denominated in Philippine Peso (PHP / ₱). z5game accepts deposits and processes withdrawals via a range of payment methods commonly used by Filipino players, including GCash, Maya, GrabPay, BPI, BDO, UnionBank, Metrobank, InstaPay, PesoNet, 7-Eleven CLiQQ, Coins.ph, and USDT TRC20.

The following conditions apply to all deposits and withdrawals on the z5game platform:

• Minimum deposit amount: ₱100 via GCash or Maya.
• All deposits must originate from a payment method registered in your own name. Third-party deposits are not permitted.
• Withdrawals will only be processed to a payment method that has been verified as belonging to the account holder.
• Standard withdrawal processing time for verified accounts is one to three hours via GCash or Maya on business days.
• z5game reserves the right to request additional verification documents before releasing any withdrawal, particularly for first-time large withdrawals or where unusual account activity is detected.
• z5game does not charge processing fees on standard deposits or withdrawals; however, your payment provider may apply their own fees or exchange rate margins.

z5game reserves the right to reverse a deposit and return funds to the originating payment method if the deposit was made in error, if the account is under review, or if the funds are suspected to originate from fraudulent activity. In such cases, z5game will notify the affected player by email or via in-platform message.

05Bonuses & Promotions

z5game offers various bonuses and promotional offers to eligible players, including but not limited to welcome bonuses, reload bonuses, free spins, cashback offers, referral bonuses, and VIP tier rewards. All bonuses and promotions are subject to specific terms that will be clearly displayed on the relevant promotion page.

General conditions applicable to all z5game bonuses unless otherwise specified:

• Bonuses may only be claimed by players who have fully completed the identity verification process.
• Each bonus is limited to one claim per player, household, IP address, or device.
• Wagering requirements must be met in full before any bonus-derived winnings are eligible for withdrawal.
• Bonus funds and real-money funds are tracked separately; real-money funds are used first in gameplay unless specifically stated otherwise.
• Games may contribute differently toward wagering requirements — live dealer games and certain table games may contribute at a reduced rate or not at all.
• z5game reserves the right to modify, suspend, or cancel any bonus or promotion at any time without prior notice.
• Bonuses have validity periods — unclaimed or unused bonuses may expire as indicated in the promotion terms.

06Gameplay Rules

All games available on the z5game platform — including live dealer games, slots, sports betting, bingo, color prediction, and crash games — are governed by individual game rules that are displayed within each game interface. These individual game rules are incorporated into these Terms & Conditions by reference.

z5game's games use certified Random Number Generators (RNG) for non-live games, which have been independently tested to ensure fair and unpredictable outcomes. Live dealer games are operated in real time by professional dealers and are subject to the same fairness standards.

• Game results are final once a round or bet has been settled by the system. z5game will not reverse settled bets except in documented cases of system error or confirmed software malfunction.
• In the event of a disconnection during live gameplay, z5game will attempt to resolve the round according to the last recorded game state. Where this is not possible, affected bets may be voided and stakes returned.
• Minimum and maximum bet limits apply to all games and are displayed within each game interface.
• Sports betting odds are subject to change up until the event commences. Bets accepted at confirmed odds will not be altered after confirmation unless the event is cancelled or the odds were posted in clear error.
• z5game reserves the right to void bets placed on markets where clearly erroneous odds were posted due to system error or human error.

07Prohibited Conduct

The following activities are strictly prohibited on the z5game platform and will result in immediate account suspension, forfeiture of funds, and referral to relevant law enforcement authorities where applicable:

• Using software, bots, scripts, or automated tools to access, interact with, or manipulate any part of the z5game platform.
• Colluding with other players to gain an unfair advantage in any game, including chip-dumping in poker or intentional loss strategies in live games.
• Exploiting bugs, glitches, or vulnerabilities in any z5game game or system. Identified bugs must be reported to support immediately and not exploited.
• Attempting to reverse-engineer, decompile, or disassemble any part of the z5game software or platform.
• Using the platform to conduct or facilitate any form of money laundering, terrorist financing, or other financial crime.
• Making chargebacks or payment disputes with your bank or e-wallet provider without first contacting z5game support to resolve the matter.
• Harassing, threatening, or abusing z5game staff, support agents, or other players via any communication channel.
• Providing false or misleading information at any stage of the registration, verification, or withdrawal process.

z5game actively monitors platform activity for signs of prohibited conduct using automated detection systems and manual review. Where prohibited conduct is confirmed, z5game's decision regarding account closure, fund forfeiture, and any referral to authorities is final.

08Responsible Gaming

z5game is committed to promoting responsible gaming across its entire platform. We believe that gambling should be an enjoyable form of entertainment — and we take proactive steps to support players who may be experiencing difficulties managing their gambling behavior.

z5game provides the following responsible gaming tools, which are available to all registered players at no cost:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to control your spending. Limits can be decreased immediately; increases take 24 hours to take effect.
• Session Time Reminders: Receive alerts when you have been logged in for a specified duration, helping you stay aware of time spent playing.
• Reality Checks: Periodic pop-up notifications showing your net position for the current session.
• Self-Exclusion: Request a temporary or permanent self-exclusion from z5game. During a self-exclusion period, you will not be able to log in, deposit, or receive promotional communications. Contact [email protected] to initiate self-exclusion.
• Account Cooling-Off: Take a short break of 24 hours, 7 days, or 30 days without permanently closing your account.

Gambling is strictly for players aged 21 and above. z5game will cooperate fully with PAGCOR and other authorities in any investigation related to underage gambling or problem gambling complaints.

09Privacy & Data

z5game collects, stores, and processes personal data in accordance with its Privacy Policy, which forms an integral part of these Terms & Conditions. By registering a z5game account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

z5game uses industry-standard 256-bit SSL encryption for all data transmitted between your device and z5game's servers. Player financial data is stored in compliance with applicable Philippine data protection standards, and z5game does not sell personal data to third parties for marketing purposes.

• z5game may share data with PAGCOR, law enforcement, or financial intelligence units where required by law.
• Payment processors and KYC verification providers may receive limited data necessary to complete transactions and identity verification.
• Players may request access to, correction of, or deletion of their personal data by contacting [email protected], subject to legal retention requirements.

10Intellectual Property

All content on the z5game platform — including but not limited to the z5game brand name, logo, website design, game interfaces, graphics, text, software, and promotional materials — is the exclusive property of z5game or its licensed content providers and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the z5game platform for personal, non-commercial gaming purposes only. This license does not permit you to:

• Copy, reproduce, distribute, or publicly display any z5game content without prior written consent.
• Use z5game's brand name, logo, or trademarks in any way that implies association, endorsement, or sponsorship without authorization.
• Scrape, harvest, or systematically collect data from the z5game website.
• Create derivative works based on z5game's proprietary content or software.

11Limitation of Liability

To the fullest extent permitted by applicable Philippine law, z5game, its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising out of or in connection with your use of the z5game platform, including but not limited to:

• Loss of winnings or anticipated profits due to system downtime, maintenance, or technical failure.
• Losses arising from unauthorized access to your account where you failed to maintain adequate credential security.
• Decisions made by you based on information, game results, or statistics displayed on the z5game platform.
• Any interruption, suspension, or termination of z5game services, whether planned or unplanned.
• Losses arising from your reliance on any third-party payment service, including GCash, Maya, or bank transfer services.

z5game's total aggregate liability to you in connection with any single claim or series of related claims shall not exceed the total amount deposited by you during the 30-day period immediately preceding the event giving rise to the claim.

12Termination

z5game reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in cases including but not limited to:

• Breach of any provision of these Terms & Conditions.
• Suspected fraud, money laundering, or other criminal activity.
• Failure to complete identity verification within the requested timeframe.
• Regulatory requirement or instruction from PAGCOR or any relevant authority.
• Detection of multiple accounts, bonus abuse, or prohibited conduct.
• Request by the account holder to close the account voluntarily.

Upon account closure for legitimate reasons and in the absence of any outstanding investigation, z5game will return any verified real-money balance to the account holder via their registered payment method, after deducting any applicable bonus balances and pending wagering requirements. Funds that cannot be returned due to payment method issues will be held for a period of 12 months, after which they may be forfeited if no valid claim is received.

13Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. z5game operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR).

Any dispute arising out of or in connection with these Terms & Conditions that cannot be resolved through z5game's internal dispute resolution process shall be subject to the exclusive jurisdiction of the competent courts of the Philippines. Before initiating formal legal proceedings, players are strongly encouraged to contact z5game's support team to seek an amicable resolution.

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed from the remaining terms, which shall continue in full force and effect.

14Amendments

z5game reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, z5game will notify registered players via email to their registered address and/or via an in-platform notification displayed upon next login.

The date of the most recent revision is displayed at the top of this page. Your continued use of the z5game platform after any amendment has been posted and communicated constitutes your binding acceptance of the revised terms. If you do not accept the revised terms, you must stop using z5game and may request account closure by contacting support.

Archived versions of previous Terms & Conditions are available upon request by contacting [email protected]. z5game recommends bookmarking this page and reviewing it periodically to stay informed of your rights and obligations as a z5game player.

15Contact Us

If you have any questions, concerns, or complaints relating to these Terms & Conditions, z5game's services, or your player account, please contact our support team. We are available 24 hours a day, seven days a week.